Refund policy

Refund & Returns Policy

At "Pet" Me Please, we want you and your pets to be happy with your purchase. If you have any issues with your order, please contact us and we will do our best to assist you.

Returns and Refunds

1. Return Eligibility

We accept eligible returns requested within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging, where applicable.

  • Proof of purchase or the original order number must be provided.

  • Certain products may not be eligible for return due to their nature. Any applicable restrictions will be stated clearly on the product page.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Perishable products, including pet food and treats

  • Customized or personalized products

  • Items clearly marked as "Final Sale"

  • Products that have been used, damaged, or altered after delivery

If you are unsure whether your item is eligible for return, please contact us before sending it back.

3. How to Request a Return

To request a return:

  1. Contact our Customer Support team at admin.petmeplease@gmail.com.

  2. Provide your order number and a brief explanation of the reason for the return.

  3. If necessary, provide photographs of the product and its condition.

  4. We will review your request and, if approved, provide instructions for returning the item.

Please do not send an item back without first contacting us and receiving return instructions.

4. Refund Process

Once we receive the returned item, we will inspect it and notify you whether the return has been approved.

If your refund is approved:

  • The refund will be issued to the original payment method used for the purchase.

  • Please allow 7–10 business days for the refund to appear in your account, depending on your bank or payment provider.

  • Original shipping charges are generally non-refundable unless the return is due to an error on our part, such as receiving an incorrect or defective item.

5. Defective, Damaged, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at admin.petmeplease@gmail.com as soon as possible.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging, if applicable

After reviewing the issue, we may offer a replacement or refund at no additional cost to you.

6. Exchanges

If you receive a defective, damaged, or incorrect item, please contact us before returning the product.

Where appropriate, we may arrange a replacement. Replacement availability may depend on product availability.

7. Late or Missing Refunds

If your refund has been approved but you have not received it after 10 business days, please first check with your bank or payment provider, as processing times may vary.

If you still have not received your refund, please contact us at:

admin.petmeplease@gmail.com

We will be happy to assist you.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

"Pet" Me Please
Email: admin.petmeplease@gmail.com

We will do our best to respond to your enquiry and assist you with your order.